SUBSTANCE JUICE PRIVACY STATEMENT

 

This Privacy Statement ("Statement") applies to the website located at SUBSTANCE.com and any other websites owned and operated by SUBSTANCE that direct the viewer or user to this Statement. In this Statement, the terms "SUBSTANCE," "we," and "us" refers to SUBSTANCE JUICE and its respective subsidiaries and affiliated companies. Websites that are owned and operated by SUBSTANCE may contain links to websites that are owned and operated by other companies. This Statement does not apply to websites and services that are owned and operated by third parties.

Information We Collect

As you use our services, we collect certain information about you and the services you use. The information we collect falls into three different categories: (1) information you give us; (2) information we collect from you automatically when you use our services; and (3) information we collect from other sources.

Information You Give Us

We collect information you give us when you use our services. Some examples of using our "services" are when you visit one of our stores, visit one of our websites, create a SUBSTANCE account, or participate in a survey or promotion. The information you give us may include your first or last name, username, password, email address, postal address, phone number, financial account information such as a credit card number, birthday, city of birth, demographics information, and any other information you choose to give us.

Information We Collect When You Use Our Services

When you use our services, we may collect information about the services you use and how you use them. This information includes:

Purchasing Information – We may collect information about the products you buy, including where you buy products, how frequently you buy products, and the rewards earned due to a purchase.

Device and Website Use Information – When you use a computer, tablet, smart phone or other device to access our website(s), we may collect information about the device and how you use it.

This information may include the type of device, your operating system, your browser (for example, whether you used Internet Explorer, Firefox, Safari, Chrome or another browser), your internet service provider, your domain name, your internet protocol (IP) address, your device identifier (or UDID), the date and time that you accessed our service, the website that referred you to our website, the web pages you requested, the date and time of those requests, and the subject of the ads you click or scroll over. To collect this information, we use cookies, web beacons and similar technologies.

Location Information – When you use a smart phone or other mobile device to access our services, use a computer to access our website or use our mobile application, we may collect information about your physical location.

If you want to opt out of the collection of this location information, please email:

Customer Care

SUBSTANCE JUICE BAR
Customer Care
9669 N. Central Expressway
Dallas, TX75231


info@substancejuice.com

 

In-Store Camera Information – We use cameras in stores to keep employees and customers safe and to look for ways to improve our customers’ experiences. We do not use these cameras to identify people except when necessary for security reasons.

Information We Collect From Other Sources

We also collect information that is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook, Twitter or Google+. We may also collect information about you from other companies and organizations. By gathering additional information about you, we can correct inaccurate information and give you product recommendations and special offers that are more likely to interest you.

 

How We Use the Information We Collect

We may use the information we collect about you in a variety of ways, including:

·         to respond to your customer service inquiries and requests for information;

·         to post your comments or statements on our websites;

·         to send you personalized promotions and special offers;

·         to inform you about our brands, products, events, or other promotional purposes;

·         to maintain and improve our sites and the products and services we offer;

·         to detect, prevent, or investigate security breaches or fraud; and

·         to maintain appropriate records for internal administrative purposes.

 

How We Share the Information We Collect

We may share your information in the following circumstances:

When We Work Together – We may share the collected information between SUBSTANCE Corporation, its subsidiaries, and affiliated companies for proper management and analysis and decision making, including decisions regarding the expansion and promotion of our product and service offering, order or customer request fulfillment, and for use by those companies for the other purposes described in this Statement.

When We Work with Service Providers – We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email delivery, location mapping, postal mail processing and delivery, and analytics services. We require the companies to refrain from collecting, using and disclosing your information except when they are performing work for us or when the disclosure of your information is required by law.

When We Work on Business Transactions – If we become involved with a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.

When Sharing Helps Us Protect Lawful Interests – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, or safety of SUBSTANCE or our customers or partners.

When We Share with Other Companies for Marketing Purposes – We may share your information with service providers to use your information to provide you with promotions and special offers. We also may share anonymous, aggregated statistics about your use of our websites and services with other companies.

When You Give Consent – We may share information about you with other companies if you give us permission or direct us to share the information.

When the Information Does Not Identify You – We may share your information in a way that does not directly identify you. For example, we may combine information about you with information about other people and share the combined information in a way that does not link your information to you.

When You Post on Our Websites – If you post information on a blog or another part of our websites, the information that you post may be seen by other visitors to our websites, including your post information and your user name.

How We May Allow Others to Collect Your Information

When you use our websites or other services, we may allow third parties to collect information about you by setting their own cookies, web beacons and other similar technologies on our websites. Read more about cookies, web beacons and similar technologies . The information collected by third parties may include the type of device, your operating system, your browser, your internet service provider, your domain name, your internet protocol (IP) address, the date and time that you accessed our service, the website that referred you to our website, the web pages you requested, the date and time of those requests, and the subject of the ads you click or scroll over.

We allow third parties to collect this information on our websites for the following purposes:

To Display Ads for Products or Services – We allow some advertising companies to collect information in order to display ads on our websites that are most relevant to you. These third parties may also collect anonymous information about visitors to our websites to place them into market segments to display ads on other websites believed to be relevant to each market segment. This is known as "online behavioral advertising." Please see "Your Choices " below for more information about opting out of these targeted display ads and controlling the use of cookies, web beacons, and similar technologies.

To Collect Information on How Our Websites and Services Are Used – We allow certain service providers to use the information collected on our websites and services to help us learn about our audience and how people use our websites. The companies that use this information for this purpose do not match the information to individual users. In other words, statistical information collected by third parties regarding website usage or performance is not matched or linked to you.

To Make the Services of Other Companies Work on Our Websites – We allow companies to use special technologies to make certain parts of our websites work. For example, we allow Adobe to set and enable special cookies that are necessary to deliver video content for Adobe Flash Player. These cookies are called Flash cookies.

To Link Your Activity on Our Websites to Your Social Networks – We have added certain features to our websites that allow social networks (such as Facebook, Twitter, and Google+) to track the activities of their members or collect certain information about website visitors. These features may include technologies called "plug-ins" and "widgets." Plug-ins create a direct link between two websites, and widgets are interactive mini-programs that provide other companies’ services on our websites. If you are concerned about the way a social network is tracking your activity, please contact the social network or review its privacy policy. For example, you can review Facebook’s data-use policy at https://www.facebook.com/about/privacy/.

Cookies, Web Beacons and Similar Technologies

We and others may use a variety of technologies to collect information about your device and use of our services. These technologies include cookies and web beacons:

Cookies – Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit ("session cookies") or for a fixed period of time ("persistent cookies"). Cookies contain information that can later be read by a web server. Most web browsers automatically accept cookies, but you can change your browser settings to give you the choice to accept a cookie or reject cookies altogether. For more information about changing your browser settings, please see the section of this Statement titled, "Your Choices ."

We mainly use cookies for the following purposes:

Website Functionality – Some cookies (considered "strictly necessary") are required to allow you to access and use our websites. Without these cookies, our websites do not work properly.

Performance Monitoring – Some cookies (considered "performance" cookies) help us analyze and estimate traffic on our website. They show us how visitors interact with our website, whether there are any errors, which pages are not used often, which pages take a long time to load, which pages users tend to visit and in what order. These cookies do not collect any information that could identify you and are only used to help us improve how our website works and understand user interests.

User Convenience – Some cookies (considered "functionality" cookies) remember information to save you the trouble of entering information every time you visit or use a particular website. For example, a cookie may remember your username to save you time when you log in to your account.

Marketing – Some cookies (considered "targeting or advertising" cookies) are used to tailor your experience on our website by controlling the promotions, advertisements and other marketing messages that may appear when you visit or use our website and help us learn which services you are using and how you are accessing information about us. We may use this information to personalize your visit to a website or to send you relevant promotions.

Web Beacons – Web beacons are small, transparent images that are embedded in web pages, applications, and emails that are sometimes called "clear gifs," "single pixel gifs", "page tags" or "web bugs." We use web beacons to track the web pages you visit, to test the effectiveness of our marketing, and to find out if an email has been opened and acted on.

Your Choices

Promotional Communication Choices

You can opt out of receiving promotional emails, text messages, telephone calls, and mailings by informing us of your preference at the time you sign up for a SUBSTANCE account, modifying your promotional preferences online in your account’s profile management section, or adjusting your text and notification preferences in your mobile device's settings or by following the opt-out instructions in the promotional emails we send you.

Alternatively, you may let us know that you do not wish to receive some or all of these promotional communications by emailing us at info@substancejuice.com, calling us at 214-983-1100 or by writing to us at SUBSTANCE JUICE BAR
Customer Care
9669 N. Central Expressway
Dallas, TX75231


info@substancejuice.com

How We Protect Your Information

SUBSTANCE protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include firewalls, data encryption, physical access controls, and administrative informational controls. When you transmit highly sensitive information (such as a credit card number) through our website or in one of our mobile applications, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure.

 

Use by Minors

We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us as described in the "Contact Us" section, below.

California Residents

If you are a California resident, you can request a notice disclosing the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes. To request a notice, please submit your request by postal mail to: SUBSTANCE Juice Bar, Customer Service, 9669 N. Central Expressway, Dallas, TX75231. We will make every effort to promptly respond to your request.

 

 

Changes to This Privacy Statement

This Statement went into effect on the date noted at the top of this webpage. We may update this Statement from time to time. If we make material changes, we will post the updated Statement on this page and change the date at the top of this webpage. We encourage you to look for updates and changes to this Statement by checking this date at the top of this webpage. We will notify you of any modifications to this Statement that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.

Contact Us

We welcome your questions, comments and concerns about privacy. You can contact SUBSTANCE Customer Service online at info@substancejuice.com or by phone at 214-983-1100 or via US mail at Customer Service, 9669 N. Central Expressway, Dallas, TX75231.